Your account with Greenwich Music
Your account is your personal profile for purchasing items at Greenwich
Music. Contained in your account is your credit card, billing and
shipping info and any wish lists that you've created. top of page
- Managing/Updating your account
To update any account information, click on My Account, Log in and then
change any information in your profile. Make sure to hit the SAVE button
to save your changes. If you are engaged in the checkout process click on
the "Edit Account" button, make your changes and press SAVE. You will
then be re-directed back to your checkout. Please note that you cannot
delete your account. If you wish to delete your account from our
database send an e-mail to Customer Service
and we will gladly accommodate your request. top of page
- I forgot my UserName and/or Password.
Once your establish your Account profile, you will choose a username,
password and password reminder. If you forget your username and/or
password when trying to Log in to "MyAccount" or during checkout, click
the appropriate link "Forgot my password" or "Forgot my username".
We will send you via e-mail your Greenwich Music "MyAccount" username
and/or password. IMPORTANT: Make sure to include your full name and password reminder
in your e-mail. top of page
You can view your order history by going to the appropriate link on
your Account Info page. This link takes you to a page where you can
choose your order number (if you have placed more than one order), and
view its status in the order process. top of page
When an order is placed in our secure online order site, the information
is automatically entered into our system. If you place an order and then
wish to retract that order, send an email to Customer Service
with your name and order number or call us at 1.800.630.3615. top of page
Your privacy is important to us. We will not share any personally
identifiable information with anyone for any reason without your
explicit permission.
Please read the following policy to understand how your personal
information will be treated as you make full use of our many offerings.
- How We Use Your Information:
When ordering, you have the option to create a personal account. Through
this account, you provide certain types of information such as physical
address, telephone number, email address, credit card number and expiration
date. Without this information, an order cannot be shipped and/or
billed. An email may be sent to you, or a phone call made if there
is any trouble processing your order. This information is stored and
viewed collectively. The data allows you to order multiple times from
Greenwich Music without re-entering billing and shipping information.
We use various shipping companies to deliver your order, and a credit
card processing company to bill you for those goods and services.
These companies do not retain, share, store nor use personally identifiable
information for any secondary purposes. This site may at times make
chat rooms, forums, message boards, and/or news groups available.
Please remember that any information that is disclosed in these areas
becomes public information. Caution should be exercised when deciding
to disclose personal information. We will not sell, share, nor rent
this information to any third party marketer without your express
knowledge and consent as outlined in this statement. As we continue
to develop our business, we may sell or buy stores or assets. In such
transactions, customer information generally is one of the transferred
business assets. At that time, information may be shared with the
parent, subsidiary or merger partner involved in the transaction.
We also reserve the right to sell our interest in membership information
as a separate asset of the corporation in the event of a major restructuring
or similar corporate event.
- Correcting & Updating Your Information:
If there is a change to be made to your personally identifiable
information - such as a zip code, email address, or area code changes
- such editing may be done by accessing My Account and clicking
on Edit. Please note that you cannot delete your account. If you
wish to delete your account from our database send an e-mail to
Customer Service and
we will gladly accommodate your request. top of page
Payment Information
Greenwich Music can accept Visa, Mastercard and Discover cards
through this web site. If you wish to use an American Express card,
that order will have to be phoned in.
On all credit card orders, the name on the credit card must match
the name on the billing address. Credit Card orders are subject
to review, and we may phone you if there is a question about a credit
card order. This is for your protection to guarantee the validity
of an order, and to safeguard against fraudulent credit card use.
You will be notified by telephone or certified mail if we suspect
the misuse of your credit card. top of page
- Check or Money Order Payments
All orders can be paid by money order, cashiers check or personal
check. Simply print out the order page and mail it with your check/money
order to the following address:
Greenwich Music
6 Lewis Street
Greenwich , CT. 06830
Attention: Sales top of page
There is no sales tax applied except for Connecticut State residents.
If you live in Connecticut please add 6% sales tax. top of page
Product Information
Some prices displayed are MAP (Minimum Advertised Price). Actual retail
and/or sell prices may vary. Prices on web-site are as current as
possible but may be inaccurate. Most products are in stock and can be shipped
immediately. In some cases an item will become out of stock before being updated
on this web site. Colors and pictures may vary from each product displayed. If you
have any questions we encourage you to call 1-800-630-3615 or e-mail our
Sales Dept. to confirm price and availability.
top of page
MAP stands for "Minimum Advertised Price." This is the lowest price
that Greenwich Music is allowed to display for new items by certain
manufacturers. In some cases the MAP price does NOT accurately reflect
the ACTUAL selling price of certain items at Greenwich Music. This is
NOT a policy put in place by Greenwich Music. All authorized dealers
of certain items are required to abide by MAP policy. top of page
Greenwich Music will gladly special order any product that is available
to us from a manufacturer. This includes but is not limited to products
that are normally in our inventory but are currently out of stock, custom
pieces(guitars, drums, etc.), and non-inventory items. A 50% non-refundable,
non-transferable deposit is required for all special orders. top of page
- Warranty and Product Registration
EVERY ITEM at Greenwich Music has a manufacturers warranty. Greenwich Music
also encourages all customers to REGISTER their purchases with the given
manufacturer after receipt of item. Registering your product activates
manufacturers warranty. top of page
Returns and Shipping Information
We truly appreciate your business and want you to be 100% satisfied.
If not completely satisfied with your purchase, return it within 30
days of receipt for a refund, store credit, or exchange. Refunds are
for the value of the equipment only. Both outbound and return shipping
are your responsibility if an item is not purchased. Please note the
following:
Returnable Items:
For full credit, items must be in original condition showing no signs
of wear, and be received back within 30 days. Please be careful because
jewelry, belt buckles, snaps and zippers can easily scratch your
instrument.
Store Credit Only Items:
Microphones, Wireless products and Recording equipment, including
Multi-track, Hard Disk, DAT, CD, Tape Recorders and Duplicators are
returnable for Store Credit only. Upon return, these items are checked
thoroughly; those found to have excessive use time or head wear will be
charged a minimum restocking fee of 15%.
Non-Returnable Items:
The following items are non-returnable:
a) Copy-protected material: Sheet music, Books, Videos, Software,
Sample Libraries, and CD-ROM's.
b) Recording media: Cassette, Reel, or DAT tape, and Mini-disc, Zip disc
or CDRs.
c) Disposable products: Drumheads, Drumsticks, Cleaning Supplies, Care
Products, Rosin, Tubes, Strings.
d) Personal use items: Reeds, Harmonicas, Pitch Pipes, Ear Plugs and
In-ear Monitors.
e) Parts and modules: All instrument parts including Clarinet Barrels,
Guitar Parts, Pickups, Raw Frame Speakers, Expansion Boards, and Sound
Cards.
Special Order Returns:
We will gladly special order any item available to us. Special orders
may be returned within the 30 day return period, but 25% of the original
50% deposit remains non-refundable. top of page
If for any reason you need to return a product, please call (800)
630-3615 first to receive a Return Authorization and an RA number.
Returns will not be accepted without an RA number. Upon returning
any item, always include an explanation for the return that includes
your name, school name, RA Number, PO number (if applicable), address,
phone number, invoice number on a piece of paper inside the returned
shipping carton. If we do not have all of this information, we will
not be able to process your return. COD shipments
will not be accepted! Returns will only be accepted for 30
days following shipment. Merchandise not returned in original packaging
is subject to a 20% restocking fee.
1. To ensure proper credit, call Customer Service for your
return authorization number (RA#). We are available at 800-630-3615
or 203-869-3615 M-F 10-6, Sat 10-5:30, Sun 12-4 EST.
2. Make sure to return everything. Include all original packaging,
accessories (e.g. power adapters, mouthpieces, etc.) and paperwork
(e.g. owner’s manual, warranty card, etc.) for a complete refund.
Please do not write on the box, manual, or warranty card until certain
you will keep this purchase. Include the original packing list and
in writing(seperate piece of paper) clearly indicate your reason
for returning.
3. You are responsible for merchandise until it safely reaches
our warehouse. To protect your return please:
(a) Repack items using all original packing materials
(b) Double box your shipment to prevent damage
(c) Insure for the full value of your purchase
(d) Write the Return Authorization # on the outside of the shipping
box, NOT on the merchandise box.
4. Keep your tracking number! Ship your items back with a
trackable service like FedEx or UPS. We are not responsible if your
return merchandise gets lost in the mail.
5. Allow 2 weeks for your return to clear and process. Credit
card purchases are credited back to the original credit card. Check
and Money order purchases are refunded by company check.
Damaged in Transit:
Your order is carefully packed to exceed UPS, FedEx, and USPS shipping
requirements. If an item arrives damaged:
1. Call us within 48 hours for return instructions. To qualify for
damage protection, you must notify us of any problems within 48
hours of receipt. We are available at 800-630-3615 or 203-869-3615
M-F 10-6, Sat 10-5:30, Sun 12-4 EST.
2. Repack the damaged merchandise, using all of the original boxes
and packing materials. Items missing original packaging, may not
qualify for damage protection.
3. Give to our shipper. We will arrange to have UPS or FedEx pickup
the item and carefully inspect it for shipping damage, before returning
it to us. Upon receiving the returned merchandise, we will send
out a replacement.
4. Be certain. Please be advised that return fees may apply if damage
is not a result of shipping.
Delivery Refused:
If the carrier returns an item because it was refused or undeliverable,
a 10% restocking fee will apply. If the item was shipped for free,
outbound shipping fees will be charged back at the time of return. top of page
Shipping fees are calculated based on the total weight of the order
unless otherwise noted. Greenwich Music will use either UPS Ground
shipping service, Federal Express or USPS. Any other shipping service
or carrier will be used only at the customer's request(ie. UPS red/overnight,
etc.). top of page
We ship virtually anywhere in the world using UPS International.
While this is a more expensive method compared to US Postal Service,
we feel that our customers deserve the high level of reliability,
tracking, and service UPS provides. Some restrictions on shipping
abroad are imposed by certain manufacturers. Please contact via
e-mail Customer Service
or by phone 1-800-630-3615 for details.
Orders to be shipped to APO and FPO addresses can only be delivered
by the US Postal Service. A few oversized items we sell can not
be delivered to APO and FPO addresses because of US Postal Service
size restrictions. top of page
When your order is shipped, a UPS receipt will be e-mailed to you
containing your tracking number. You can log onto www.ups.com
and with your tracking number, track your package. top of page
Web Site Security and Issues
We take every precaution to protect your privacy. When you submit
sensitive information via the website, the information is protected
both online and offline. When sensitive information such as a credit
card number is required, that information is transmitted with the
most advanced encryption software in the industry - SSL (secure
sockets layer). All personal information is protected offline as
well in our restricted offices. Only employees who need the information
to perform a specific job(for example, a billing specialist or a
customer service representative) are granted access to personally
identifiable information. The computers on which information is
stored are kept in a secure and closely monitored environment.
This site has security measures in place to protect the loss, misuse
and alteration of the information under our control. SSL encryption
is provided by Thawte www.thawte.com
which prevents others from viewing your financial and personal information.
You can verify this in two ways: a) Double-click our secure site
certificate or the lock icon in the bottom right side to verify owner and
domain information, physical location and validity of certificate.
b) Check for https://www.greenwichmusic.com in the address bar and the
lock icon in the bottom right side of your browser.
We do not sell products for purchase by children. We sell children's
products for purchase by adults as a small percentage of our business.
If you are under 13, you may use this site only with express permission
of a parent or guardian. Children under 13 may not register on our
site without the express written consent of a parent or guardian.
This web site contains links to other, non-affiliated sites. Please
be aware that we are not responsible for the privacy practices of such
other sites. We encourage you when you leave this site to read the
privacy statements of each and every web site that collects personally
identifiable information. This privacy statement applies solely to
information collected by this web site, www.greenwichmusic.com.
Take Privacy Seriously. We believe our Policy provides you with the
safest shopping experience possible. Since offerings and technologies
change, we reserve the right to change, modify, add or remove portions
of our Privacy Policy at any time without prior notice. If policy changes
are substantial, we will do our best to notify you. If you have any
questions about the security of our website, or your privacy, please
contact us.
Greenwich Music is proud to be a part of the internet community that
does not promote the use of spamming and selling or renting out
customer lists and information. All information submitted on this
web site will never be released to other companies. top of page
A cookie is a piece of data stored on your hard drive. Cookies allow us
to optimize your experience on the site. Cookies also allow us to keep
track of your shopping cart. For instance, by setting a cookie, you
would not have to log in a password more than once, thereby saving time.
Usage of a cookie is in no way linked to any personally identifiable
information while on this site. Once you close you browser, the cookie
simply terminates. If you reject the cookie, you may still use this site.
However, your usage in some areas of the site may be limited. top of page
Any problems you may have on this web site can be related to any number
of factors. If you are having a problem of any kind please e-mail the
webmaster as soon as possible.
Only you, the end user, can make us aware of problems that we may have
overlooked or missed. No site is perfect so your information is vital to
us providing you with the most pleasing browsing and shopping experience. top of page
Greenwich Music is not responsible for incorrect product pages, and is
under no obligation to fill an order that contains incorrect pricing or
product information. We do not guarantee a full refund if you are not
satisfied with your purchase. top of page
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